Contact Us
Customer Support
We are committed to providing comprehensive support and assistance to our customers. For any inquiries or assistance, please contact our customer service team:
- Order Inquiry: Track the status of your order via our order inquiry page. For changes or questions about your order, contact customer service with your order number and relevant details.
- Product Inquiry: For detailed information about our products, reach out to our product experts who can provide instructions and recommendations.
- Returns and Refunds: To request a return or refund, refer to our Return and Refund Policy. Please include your order number and reason for the return to ensure a quick and efficient process.
- Account Management: If you encounter issues with account registration, login, or account management, our technical support team is ready to assist you.
- Suggestions and Feedback: We value your feedback and suggestions. Your input helps us improve our services and provide a better shopping experience.
Contact Information
Email: contact@kailai.shop
Tel: +44 7562 744966
Office Address:116 The Cedars, Chorley, LANCASHIRE, PR7 3RP, United Kingdom
Our customer service team is available Monday to Friday, 9am to 5pm (UK time). We strive to respond to all inquiries within 24 hours.