Refund Policy

We strive to ensure every customer is satisfied with their purchase. If you need to return or request a refund, please review our policy below.

30-Day Return Policy

We guarantee the quality of our products and provide a 30-day return policy. If you need to return an item for any reason, please initiate the return process within 30 days of receiving the item.

Return Conditions

The item must be in original, unused, and unworn condition. And should be returned in the original packaging.

Return Process

To return an item, please contact us via email: contact@kailai.shop.
We will respond to your return request within 24 hours.
If your return meets our return policy, we will provide you with a unique return number so that our warehouse manager can quickly find your return order. Please note that unauthorized direct returns will be rejected and no refund will be issued.
Next, you can fill in the delivery address including the return code in the logistics form and return the goods by mail to our company warehouse address (kailai+”RMA”, +44 7562 744966, 116 The Cedars, Chorley, LANCASHIRE, PR7 3RP, UK)
After sending the product back to our return address, please send us the tracking number of the shipment.
For your safety, we recommend that you use the tracked mail service. We are not responsible for any issues related to the loss or damage of the package.

Non-quality return

For returns not related to product quality (for example, you no longer need the product you ordered, or you originally planned to repair your own car, motorcycle, mechanical equipment accessories, but changed your plan after receiving the product, etc.), in order to provide customers with a good shopping experience, we will accept your return request and give you a full refund after receiving your returned goods, but the return logistics costs need to be borne by you.

If you have any questions about returns, please feel free to contact us at contact@kailai.shop.

Damage and Problems

After receiving your order, please check the goods carefully. If there are any defects in the car, motorcycle or other mechanical equipment accessories, or the goods you received do not match the product model you ordered, please contact us immediately and we will solve the problem for you in a timely manner.

If the car, motorcycle or other mechanical equipment accessories you received have manufacturing defects or are damaged during transportation, we will refund the full amount and bear all return logistics costs.

Product Inspection and Acceptance Instructions

We understand that you have high expectations for the quality and integrity of the purchased goods. To ensure that you can enjoy the best shopping experience when you receive the goods, please check and accept the package carefully when signing.

Outer Packaging Inspection: First, please check whether the outer packaging is intact. If the outer packaging is obviously damaged or damaged, it is recommended to take photos in front of the courier for future claims.
Verify the order: Make sure that the goods you received match the goods listed in the order. Check the product manual, accessories list and other accompanying documents to ensure that all parts and components of the ordered automobile, motorcycle, sewing machine, woodworking machinery and other accessories are complete and of the correct type to avoid any errors.
Product appearance and function inspection: After opening the package, please carefully inspect the product itself (accessories for automobiles, motorcycles, sewing machines, woodworking machinery, etc.). Check whether the product has any manufacturing defects, scratches, cracks, deformations and other damage. If conditions permit, please test the product function to ensure that the product functions normally.

Return packaging suggestions

We understand that correct packaging during the return process is essential for the safe transportation of goods. To ensure that your return goes smoothly and reduce the risk of damage to the goods during the return process, please follow the following packaging suggestions:
Use original packaging: If possible, please use the packaging provided by our original factory. This ensures the best protection for the goods during transportation.
Appropriate filling: Add enough fillers such as foam, bubble film, etc. to the package to ensure that the goods are not bumped or squeezed inside the package.
Secure sealing: Use strong tape to firmly seal the package to prevent accidental opening during transportation.

Order Cancellation Policy

Refund before shipment: If you request a refund before we ship, we will cancel your order free of charge

Refund after shipment: Refund after shipment, during which we cannot intercept the package in transit, so you must wait for the goods to arrive before entering the “Non-quality Return” process.

Replacement of products

For product exchanges, the fastest way is to return the product and purchase a new one separately.

Refund process

Once your return is approved, we will notify you and refund immediately (within one business day). Please note that although the funds are deducted from our account immediately, your bank or credit card company may take some time (1-3 business days) to process and issue the payment. The refund receipt will be sent to the email address used for the original purchase.

Thank you for your understanding and cooperation. If you have any questions, please feel free to contact us.