Shipping Policy
Delivery range and delivery time
Europe (4-7 working days): Poland, Lithuania, Germany, Netherlands, Hungary, United Kingdom, France, Italy, Spain, Austria, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Latvia, Malta, Portugal, Romania, Slovakia, Slovenia, Sweden, Denmark, Greece, Switzerland, Norway, Cyprus
Asia (6-12 working days): Taiwan, Macau, Hong Kong, Singapore, Malaysia, Thailand, Vietnam, Philippines, Israel, Turkey, South Korea, Japan, Bahrain, Saudi Arabia, Lebanon, United Arab Emirates
North America (5-10 working days): United States, Canada, Mexico
Africa and South America (10-15 Working days): South Africa, Brazil, Chile, Colombia
Oceania (7-12 working days): Australia, New Zealand
Free shipping
In order to expand the retail market, we implement a free shipping policy for the above delivery areas, which means that you do not need to pay for shipping costs beyond the price of the product itself.
Order delivery cycle – includes two parts
Order preparation time: within 1-6 working days after receiving payment (we will send you the waybill number after the package is handed over to the courier)
Delivery time: please refer to the delivery time corresponding to each country listed in the delivery range
Shipping process
After receiving your order, our warehouse management team will immediately start preparing your items. The order will then be sent to the warehouse of our cooperative logistics provider to ensure that the goods are delivered quickly and safely.
Logistics provider selection
Our logistics partners are mainly FedEx Express, and sometimes SF-Express or Yunexpress are also used. Our team will select the most suitable logistics provider based on the weight or attributes of the order to ensure that the order can be delivered to your designated delivery address as soon as possible.
Order tracking
After your package is shipped by the logistics service provider, we will send you the tracking number of the package by email. You can use this tracking number to check the delivery status of your order at any time through our tracking page (https://kailai.shop/tracking-order/) so that you can always know where your item is and the estimated delivery date.
Tax Free Shopping Guarantee
We understand the complexity of tax issues when shopping and assure you that we have taken care of it for you. We solemnly promise to handle all relevant tax matters for you. Whether it is IOSS in Europe, GST in Asia or VAT in other countries, all applicable taxes are included in our prices. This means that you will not encounter any additional fees at checkout, ensuring a smooth and pleasant shopping experience.
We take full responsibility for handling relevant tax obligations and alleviate any concerns you may have when dealing with complex tax issues during the shopping process. Although we strive to minimize potential problems, in some cases, you may receive notifications related to customs or other tax issues. This is usually due to special regulations or customs requirements in the destination country. Please rest assured that our professional team will help you in this situation and provide the necessary help and information.